Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving the product.Returns require that the product is in the same condition as when received, has not been used or worn, product tags have not been removed, and the product is in its original packaging. You will also need a receipt or proof of purchase.You can start the return by sending us a message at voltixshop.net@gmail.com. Please note that returns must be sent to the following address: [RETURN ADDRESS]If the return is approved, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept products sent back to us without a return request.Contact us by sending a message to voltixshop.net@gmail.com if you have any questions about returns.Damages and issues. Check your order upon receipt and contact us immediately if the product is defective. Damaged or incorrect, this way we can assess the problem and fix it. Exceptions / non-returnable products Some products cannot be returned. These include perishable items (such as food, flowers, and plants), customized products (such as special orders or personalized items), and hygiene products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, and gases. Contact us if you have questions or concerns about a specific product. Unfortunately, promotional items or gift cards cannot be returned. Exchanges You can get the product you want fastest by returning the product you received and purchasing a new product once the return is approved. European Union 14-day cancellation right Unless prevented by the above conditions, you can cancel or return orders shipped within the European Union within 14 days for any reason and without explanation. Such a return requires that the product is in the condition it was received. in good condition, it has not been used or turned on, its product tags have not been removed, and the product is in its original packaging. You will also need a receipt or proof of purchase. Refunds You will receive a notification from us when the return has been received and checked. We will also inform you whether we accept the refund. If the refund is approved, you will get your money back to the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process the refund and deposit it into your account. Send us a message at voltixshop.net@gmail.com if the payment has not been refunded within 15 business days of its approval.